Shipping & Delivery
Last Updated: December 29, 2024
Complimentary Shipping
Ivanka & Co is pleased to offer complimentary shipping on all orders within the United States. Every piece is carefully packaged in our signature luxury presentation box, ensuring your jewelry arrives in perfect condition.
Delivery Times
United States
- Standard Shipping: 7-14 business days (Complimentary)
- Express Shipping: 2-3 business days ($25)
- Overnight Shipping: 1 business day ($50)
International
- Canada: 7-10 business days ($35)
- Europe: 10-14 business days ($50)
- Rest of World: 14-21 business days ($75)
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Processing
- Orders are processed within 1-2 business days
- Orders placed on weekends or holidays will be processed the next business day
- Custom or personalized items may require additional processing time
- You will receive a confirmation email with tracking information once your order ships
Payment Confirmation Before Shipment
Orders paid by credit card, debit card, or digital wallet (via Stripe) are charged at the time of purchase and enter our processing queue immediately.
Orders paid by ACH bank transfer or wire transfer are placed on hold until funds clear our account. Typical timing:
- Domestic wire transfer: 1 business day
- International wire transfer: 2-5 business days
- ACH bank transfer: 3-5 business days
Once funds are confirmed, your order moves into our standard processing and shipping timeline outlined above. We will email you once payment is received and again when your order ships.
Secure Packaging
Each Ivanka & Co piece is presented in our signature packaging, which includes:
- Elegant jewelry box with velvet interior
- Certificate of authenticity
- Care instructions card
- Signature gift bag (upon request)
All shipments are fully insured and require a signature upon delivery for security.
Care & Repair
Complimentary cleaning and inspection available for all pieces.
- Store each piece in its signature pouch, separated from other jewelry
- Clean gently with a soft microfiber cloth — no harsh chemicals
- Avoid contact with perfume, lotions, chlorine and saltwater
- Bring in once a year for complimentary professional cleaning and prong check
For care or repair assistance, email support@ivankandco.com.
Tracking Your Order
Once your order ships, you will receive an email with your tracking number. You can also track your order by logging into your account or contacting our Client Services team.
Shipping Restrictions
Due to shipping regulations, we are unable to ship to P.O. boxes or APO/FPO addresses. Please provide a physical street address for delivery.
Contact Us
For shipping inquiries, please contact our Client Services team:
IVANKAANDCO LLC
Email: support@ivankandco.com
Phone: (752) 213-7386
Hours: Monday - Friday, 9am - 6pm EST